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Your occupation of the property
Your occupation of the property is not to be
taken as possession thereof, but only by way of a licence
to occupy the property for the days specified upon
confirmation by us of your booking and payment of the
deposit.
Payment by you, which can only be made by VISA
or
MasterCard, will
be deemed to be an acceptance of these Terms and
Conditions.
A week, in these terms and conditions, means
seven (7) consecutive nights in the one property and will
be charged as such.
You must not allow additional guests to occupy the
property in excess of the number of guests specified in
your booking details and agreed to by us. Should the
number of persons occupying the property exceed those
agreed upon, the owner will charge an additional amount in
accordance with and according to the usual rates and or
terminate your licence without notice.
As the property is part of a residential complex, you and
your guests are required to enter and leave the property
without disturbing the neighbours. Noise emanating from
the property must be inaudible to adjoining properties
between 10 pm and 8 am Sunday to Thursday, and between
11pm and 9 am, Friday and Saturday.
While cleaning services on your departure are included in
your rates, guests are expected to leave the properties in
a neat and tidy state without the need for extensive
cleaning. For stays of longer than a week, interim
cleaning services may be provided at an extra charge and
details will be provided in your pre arrival information.
You are responsible for all cleaning charges in the event
that the property is left in a state that requires more
than reasonable cleaning. This will be charged to the
credit card provided for payment or left for security.
You are expected to leave the property in the state in
which you found it on arrival and any breakages or losses
must be reported immediately to us. While we do not
usually require reimbursement for minor accidental damage
or normal wear and tear, the total cost of making good any
other damage or loss to the property, garden or contents
will be charged to the credit card provided for payment or
left for security.
The owners of the property are not liable to you for loss
of any personal belongings while you occupy the property.
You will be bound by any additional rules which may be
applicable to and displayed at the property.
Your occupation of the property may be terminated by us
without notice in the event that you breach any material
term or condition or in the event that any amount due is
not paid.
Bookings & payment
All prices are quoted and payment must
be made in Australian dollars by VISA or MasterCard.
If you book more than 6 weeks prior to your arrival, we
require payment of 50% of the total licence fee and this
can only be done via a credit card.
We will charge the balance of payment to the same credit
card that was used to pay the deposit (unless arrangements
are made with us with respect to alternative card) 3 weeks
prior to your arrival.
If you book less than 3 weeks prior to your arrival, the
whole of the licence fee must be paid by
credit card at the time of your booking. No refunds will
be given once full payment is made and any cancellation by
you of your booking more than 3 weeks and less than 6
weeks prior to your scheduled arrival will result in your
forfeiting your deposit unless we are able to, after
making all reasonable efforts to do so, obtain another of
equal value.
A minimum cancellation fee of $100.00 will apply to all
cancellations.
Checking in &
out
Our usual practice is that Check In is after
2pm with Check Out no later than 10am.
We endeavour to provide early Check In and late Check Out
wherever possible. You will appreciate that it is
dependent on other bookings at the time and may only be
confirmed at the last minute.
Complaints
We ask that you contact us immediately should
you have any complaints or concerns so that matters can be
resolved quickly and hopefully to your satisfaction before
you leave the property. Please do not wait until you
return home before complaining.
General
The owner of the property will not be liable to
you for compensation or otherwise for the failure of any
service or power utility connected to the property and to
the fullest extent permitted by law, the owner disclaims
all warranties in relation to the provision of services
and the use of the property. Otherwise our liability is
limited, at our option, to the refund of the licence fee
or any part thereof or the provision of an alternative
property to the value of the original licence fee and the
owner shall not be liable for any indirect, incidental,
special and/or consequential damage or loss of profits
which result from use of the property and services
provided to you. The agreement between us is governed by
the laws of the State of Victoria and the courts of that
State have exclusive jurisdiction.
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