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Your occupation of the property
Your occupation of the property is
not to be taken as possession thereof, but only by way of a licence to
occupy the property for the days specified upon confirmation by us of
your booking and payment of the deposit.
Payment by you, which can only be made
by VISA or MasterCard, will be deemed to be an acceptance of
these Terms and Conditions.
A week, in these terms and conditions, means
seven (7) consecutive nights in the one property and will be
charged as such.
You must not allow additional guests to
occupy the property in excess of the number of guests specified in your
booking details and agreed to by us. Should the number of persons
occupying the property exceed those agreed upon, the owner will charge
an additional amount in accordance with and according to the usual
rates and or terminate your licence without notice.
As the property is part of a residential complex, you and your guests
are required to enter and leave the property without disturbing the
neighbours. Noise emanating from the property must be inaudible to
adjoining properties between 10 pm and 8 am Sunday to Thursday, and
between 11pm and 9 am, Friday and Saturday.
While cleaning services on your departure
are included in your rates, guests are expected to leave the properties
in a neat and tidy state without the need for extensive cleaning.
For stays of longer than a week, interim cleaning services may be
provided at an extra charge and details will be provided in your pre
arrival information. You are responsible for all cleaning charges in
the event that the property is left in a state that requires more than
reasonable cleaning. This will be charged to the credit card provided
for payment or left for security.
You are expected to leave the property in
the state in which you found it on arrival and any breakages or losses
must be reported immediately to us. While we do not usually require
reimbursement for minor accidental damage or normal wear and tear, the
total cost of making good any other damage or loss to the property,
garden or contents will be charged to the credit card provided for
payment or left for security.
The owners of the property are not liable to
you for loss of any personal belongings while you occupy the
property.
You will be bound by any additional rules which may be applicable to
and displayed at the property.
Your occupation of the property may be terminated by us without notice
in the event that you breach any material term or condition or in the
event that any amount due is not paid.
Bookings & payment
All prices are quoted and
payment must be made in Australian dollars by VISA or
MasterCard.
If you book more than 6 weeks prior to your
arrival, we require payment of 50% of the total licence fee and this
can only be done via a credit card.
We will charge the balance of payment to the same credit card that was
used to pay the deposit (unless arrangements are made with us with
respect to alternative card) 3 weeks prior to your arrival.
If you book less than 3 weeks prior to your
arrival, the whole of the licence fee must be paid by credit card at
the time of your booking. No refunds will be given once full
payment is made and any cancellation by you of your booking more than 3
weeks and less than 6 weeks prior to your scheduled arrival will result
in your forfeiting your deposit unless we are able to, after making all
reasonable efforts to do so, obtain another of equal value.
A minimum cancellation fee of $100.00 will
apply to all cancellations.
Checking
in & out
Our usual practice is that Check
In is after 2pm with Check Out no later than 10am.
We endeavour to provide early Check In and late Check Out wherever
possible. You will appreciate that it is dependent on other bookings at
the time and may only be confirmed at the last minute.
Complaints
We ask that you contact us
immediately should you have any complaints or concerns so that matters
can be resolved quickly and hopefully to your satisfaction before you
leave the property. Please do not wait until you return home before
complaining.
General
The owner of the property will not
be liable to you for compensation or otherwise for the failure of any
service or power utility connected to the property and to the fullest
extent permitted by law, the owner disclaims all warranties in relation
to the provision of services and the use of the property. Otherwise our
liability is limited, at our option, to the refund of the licence fee
or any part thereof or the provision of an alternative property to the
value of the original licence fee and the owner shall not be liable for
any indirect, incidental, special and/or consequential damage or loss
of profits which result from use of the property and services provided
to you. The agreement between us is governed by the laws of the State
of Victoria and the courts of that State have exclusive jurisdiction.
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